655 views
3 comments
stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
1.5

On 8 January 2017, I purchased a new FRAM TG7317 oil filter and 5 quarts of oil from Walmart for my wife's 2012 Honda CRV. (See Walmart receipt photo, ID#: 7KZFQ0DPLCZ) After draining the old oil and removing the old oil filter, I screwed on the newly purchased FRAM filter and poured 4 1/2 quarts of oil into the engine.

I then turned the engine on and was horrified by a loud hissing sound that came from under the car. I turned off the car and saw that multiple quarts of oil had sprayed all over the garage floor and the undercarriage of the car from the vicinity of the filter. I immediately checked the filter but found I had indeed screwed it on tightly. It took almost an hour and four roles of paper towels to clean up the mess caused by the oil leak.

I drained the remaining oil and unscrewed the defective FRAM filter. I found that the filter top appeared to be warped and therefore had not provided a tight seal around the entire gasket. Given that it was now 8:30PM and my wife had to use her car in the morning, I had to drive BACK to Walmart and purchase the only remaining container of 0W-20 oil they had and another FRAM filter (See Walmart receipt photo, ID#: 7KZFQS1K3Z3X). It was during the second trip to Walmart that I also purchased oil remover and additional paper towels to clean the remaining oil from my garage floor.

It took until 10:30PM to clean up the remaining oil mess and replace the defective FRAM filter. Unfortunately, given that EVERYTHING was covered in a thick coat of oil, I threw the filter away in a triple-layered plastic bag and I refuse to dig back through it. I did take a picture of the "proof of purchase" bottom of the filter box, which shows the item number/code of the defective filter. I was a 30 year FRAM customer and have never had any problems with their products until this incident.

When I contacted FRAM about getting a refund for the defective filter and wasted oil ($43) and cleanup material, they instead offered just a replacement filter. Extremely substandard response. Why would I buy TWO identifal filters and TWO 5-quart jugs of oil in a span of three hours if an incident had not happened. I don't have two identical cars!!

FRAM managed, in the span of an hour, to turn me from a FRAM customer to a "anyone but FRAM" customer.

Congratulations FRAM!! DON'T BUY FRAM!!

Reason of review: Damaged or defective.

Monetary Loss: $43.

Preferred solution: Full refund.

Do You Have Something To Say ?
Write a review

Comments

chat-icon

Please avoid publishing any personal information and promotional content

You will be automatically registered on our site. Username and password will be sent to you via email.
Post Comment
Matt B Yfx

Stopped using fram after changed oil and filter leaked. Took of filter and rubber sealing gasket came off filter.

Went back to store to get a replacement and new filter in box gasket came right off. New filter looked rusty on took inside filter. Heard they are made in Mexico now.

Thanks to fram I'm a wix oil filter customer now. This happened 6/2021

Guest

dose not sound creditable ,why would drain rest of the oil

Guest

I had the exact problem! I examined the filter and the only solution was warped center section where it is threaded.

I compared it to an FL1A.-, which is the Ford equivalent. I had the Ph8a.

The center section was higher so the filter would not be tightened as the FL1a. Also my first bad Fram after years using them.

FRAM Reviews

  1. 4 reviews
  2. 4 reviews
  3. 1 review
  4. 1 review
  5. 1 review
FRAM reviews